Global Privacy Policy
*Effective date: *1st Sept, 2018 At Hypi Ltd., a UK corporation (hereinafter, “Hypi,” “Company,” “us,” or “we”), we respect and protect the privacy of visitors to our website, www.hypi.ai, and the other websites under the Hypi brand (collectively, the “Sites”), and our customers who use our SaaS product, web software, apps, tools, and related services (together with the Sites, the “Service” or “Platform”). This Global Privacy Policy (“Policy”) explains how we collect, use, disclose, and protect visitors’ and users’ information as part of the Service. Any discussion of your use of the Service in this Policy is meant to include your visits and other interactions with the Sites and Services, whether or not you are a user of Hypi’s SaaS product. If you are a resident of the European Union, European Economic Area, or Switzerland, please read in addition to this Policy our EU & Swiss Privacy Policy for further information about our data collection practices and your rights. Capitalised terms that are not defined in this Policy have the meaning given to them in our Terms of Service. By accessing and using our Service, you signify your acceptance to the terms of this Privacy Policy. If you do not agree with or you are not comfortable with any aspect of this Privacy Policy, you should immediately discontinue access or use of our Services.
- What “Personal Information” means In this Policy, “Personal Information” means information or an information set that identifies or could be used to identify an individual directly or indirectly. Except as described in this Policy, Hypi will not give, sell, rent, or loan any Personal Information to any third party. Personal Information does not include “Usage Data” which we define as encoded or anonymized information or aggregated data we collect about a group or category of services, features, or users which does not contain personally identifying information. Usage Data helps us understand trends in usage of the Service so that we can better consider new features or otherwise tailor the Service. In addition to collecting and using Usage Data ourselves, we may share Usage Data with third parties, including our customers, partners and service providers, for various purposes, including to help us better understand our customers’ needs and improve the Service as well as for advertising and marketing purposes.
- How we collect, use, and share your Personal Information and other information
- Information you provide to us
When you register for the Service, we may ask for Personal Information such as your name, email address, or credit card or other billing information. You may also provide at your own discretion certain related information like your personal website name, social media websites, a list of your skills, the date you started using the Service, and a description of yourself. Additionally, as you employ the Sites to create websites or apps, the software continuously saves changes made by you with the server and will document items such as when you are working and saving changes, when you last opened or accessed an app, when sites or apps are published, or when you perform certain tasks. We may also retain the contents of any messages you send to us or through the Service, and we may collect information you provide in user content that you post or upload to the Service (“User Content”). Hypi may use Personal Information provided to operate, improve upon, and personalize the Service, for billing identification and authentication, to contact and communicate with you about the Service and your use of the Service, to support use of the Service, to send marketing materials for research purposes, and to generally improve the content and functionality of the Service. We may also combine your Personal Information with third-party analytics information to build a broader profile of our individual users so that we can serve you better and provide custom, personalized content and information. Additionally, we may use the Personal Information we collect for identification and authentication and fraud prevention, to analyze Site usage and improve the Service, for internal market research, troubleshooting problems, to enforce our Terms of Service, and as otherwise set forth in this Policy. Note that we will never email you to ask for your account information. If you ever receive such an email, please forward it to [email protected]. For more information about our procedures in this regard, please review our Terms of Service. We use financial information solely as authorized by you in accordance with the Service. While Hypi does not store your credit card information and will use commercially reasonable efforts to ensure the security of all credit card and all other Personal Information, we expressly disclaim any liability for any unauthorized access to or use of our secure servers and/or any and all personal and/or financial information stored therein, and you agree to hold Hypi harmless for any damages that may result therefrom.
- Information we may receive from and share with third parties We may now or in the future receive Personal Information about you from third parties. For example, if you access our Site or Service through a third-party connection or log-in or connect an application to Hypi, that third party you connected with may pass certain information about your use of its service to Hypi. This information could include, but is not limited to, the user ID associated with your account, an access token necessary to access that service, any information that you have permitted the third party to share with us, and any information you have made public in connection with that third-party service. You should always review, and if necessary, adjust your privacy settings on third-party websites and services before linking or connecting them to the Service. Hypi may also share Personal Information with its third-party service providers (such as its credit card processors and hosting partners) to provide the necessary hardware, software, networking, storage, and other service we use to operate the Service and maintain a high-quality user experience. We do not permit our service providers to use the Personal Information we share for their marketing purposes.
- Application integration To facilitate the exchange of data between third-party SaaS applications, we may need to store certain information (“App Credentials”) that helps us access these third-party SaaS application accounts on your behalf. We store your App Credentials in an encrypted form. When we access these third-party applications on your behalf, the third-party application provides us with access to certain data. We will use, store, and disclose this data in accordance with this Policy. You should note that Hypi shall have no liability or responsibility for the privacy practices or other actions of any third-party applications for which you provide us with App Credentials.
- Other information sharing We may be required to disclose Personal Information to respond to subpoenas, court orders, and law enforcement or governmental requests or investigations, or to establish or exercise our legal rights or defend against legal claims. We may also share Personal Information if we believe it is necessary in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations or our Terms of Service, or as otherwise required by law. We use or may use information collected by cookies, log files, device identifiers, and clear GIFs information to: (a) remember information so that you will not have to re-enter it during your visit or the next time you visit the site (b) provide custom, personalized content and information (c) to provide and monitor the effectiveness of our Service (d) monitor aggregate metrics such as total number of visitors, traffic, and demographic patterns (e) diagnose or fix technology problems (f) help you efficiently access your information after you sign in (g) to provide advertising to your browser or device, and (h) automatically update the Hypi application on your mobile devices. For more information about cookies, please see Hypi’s Cookie Policy. We may share Personal Information with any member of the Hypi team, which includes any entity that controls, is controlled by, or under common control with Hypi.
- Links to other websites
When you register for the Service, we may ask for Personal Information such as your name, email address, or credit card or other billing information. You may also provide at your own discretion certain related information like your personal website name, social media websites, a list of your skills, the date you started using the Service, and a description of yourself. Additionally, as you employ the Sites to create websites or apps, the software continuously saves changes made by you with the server and will document items such as when you are working and saving changes, when you last opened or accessed an app, when sites or apps are published, or when you perform certain tasks. We may also retain the contents of any messages you send to us or through the Service, and we may collect information you provide in user content that you post or upload to the Service (“User Content”). Hypi may use Personal Information provided to operate, improve upon, and personalise the Service, for billing identification and authentication, to contact and communicate with you about the Service and your use of the Service, to support use of the Service, to send marketing materials for research purposes, and to generally improve the content and functionality of the Service. We may also combine your Personal Information with third-party analytics information to build a broader profile of our individual users so that we can serve you better and provide custom, personalised content and information. Additionally, we may use the Personal Information we collect for identification and authentication and fraud prevention, to analyse Site usage and improve the Service, for internal market research, troubleshooting problems, to enforce our Terms of Service, and as otherwise set forth in this Policy. Note that we will never email you to ask for your account information. If you ever receive such an email, please forward it to [email protected]. For more information about our procedures in this regard, please review our Terms of Service. We use financial information solely as authorised by you in accordance with the Service. While Hypi does not store your credit card information and will use commercially reasonable efforts to ensure the security of all credit card and all other Personal Information, we expressly disclaim any liability for any unauthorised access to or use of our secure servers and/or any and all personal and/or financial information stored therein, and you agree to hold Hypi harmless for any damages that may result therefrom. - Public forums
Our Service offers publicly accessible blogs and community forums. If you elect to post something in a public area of our Service, any Personal Information or content that you voluntarily disclose for posting to the Service, becomes available to the public, as controlled by any applicable privacy settings. If you remove information that you posted to the Service, copies may remain viewable in cached and archived pages of the Service, or if other users have copied or saved that information. To request removal of your Personal Information from our blog or community forum, contact us at [email protected]. In some cases, we may not be able to remove all your Personal Information. - Customer testimonials / comments / reviews
From time to time, we post customer testimonials on the Sites which may contain Personal Information. We always obtain the customers’ consent prior to posting their names along with their testimonials. - Hosting and data transfer
We are based in the United Kingdom, but, unless we expressly agree otherwise (including through our Terms), we may host, transfer, and process data, including Personal Information, in the United Kingdom and in other countries through Hypi and third parties that we use to operate and manage the Service. These countries may have data protection laws that are different from those of your country of residence. Hypi takes appropriate measures to ensure such transfers are in compliance with applicable laws. If you are located in the European Union (“EU”), European Economic Area (“EEA”) or Switzerland, please see Hypi’s EU & Swiss Privacy Policy. If you reside in a country that permits cross-border transfers of Personal Information under EU data transfer mechanisms, please refer to the EU & Swiss Privacy Policy for more information. - Choice
We process and store information on behalf of our customers. You may decline to submit any Personal Information through the Service, in which case we may not be able to provide certain services to you. Please refer to your mobile device or browser’s technical information for instructions on how to delete and disable cookies, and other tracking/recording tools. Note that disabling cookies on your mobile device or browser may prevent us or our business partners from tracking your browser’s activities in relation to the Service. However, doing so may disable many of the features available through the Service. If you are a Hypi customer and would like to opt out of getting marketing communications from Hypi please use the account controls available after login into the Service. You may also opt-out individually for third-party vendors on their websites, but limitations on data sharing may make it difficult or impossible to provide the Service after an opt-out. - Correcting and updating your information
Customer may update, delete, or change your Personal Information you have provided Hypi by logging in to the Service and providing such additional information or deleting such information where applicable. If you are not our customer and would like to gain access to, or request deletion of, information we have collected, please contact us at [email protected]. We will use commercially reasonable efforts to respond to such queries within a reasonable time. Hypi has no direct relationship with the individuals or companies (“End Users”) with whom you may interact using the Service. Any such End Users seeking access to, or who would like to correct, amend, or delete data which may be stored in the Service should direct their query to the applicable Hypi customer acting as the data controller for such information. - Data retention
Hypi will retain Personal Information we process on behalf of our customers or collect directly from our customers for as long as needed to provide Service to our customers, subject to our compliance with this Policy, or as required or permitted under the applicable law. We may further retain and use this Personal Information as necessary to comply with our legal obligations; maintain accurate accounting, financial, and other operational records; resolve disputes; and enforce our agreements. We have established internal policies for the deletion of data from customer accounts following termination of a customer’s subscription to the Service. - Children’s Personal Information
Hypi does not knowingly collect any Personal Information from children under the age of 18. If you are under the age of 18, please do not submit any Personal Information through our Service. We encourage parents and legal guardians to monitor their children’s internet usage and to help enforce our Policy by instructing their children never to provide Personal Information on our Service without their permission. If you have reason to believe that a child under the age of 18 has provided Personal Information to Hypi through our Service, please contact us, and we will use commercially reasonable efforts to delete that information from our databases. - Changes to the Privacy Policy
We may, in our sole discretion, modify or update this Policy from time to time. If we make any material changes to this Policy, we will endeavour to notify you by email or by posting a prominent notice on the Sites prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices. Your continued use of the Service constitutes your acceptance to such changes to this Policy. If you do not accept the terms of this Policy, you should immediately discontinue use of the Service. - Business transactions
Hypi may assign or transfer this Policy, and your user account and related Personal Information, to any person or entity that acquires all or substantially all of the business, stock or assets of, or is merged with Hypi. We may also transfer or assign such information in the course of corporate divestitures, mergers, acquisitions, bankruptcies, dissolutions, or similar transactions or proceedings, provided that the recipient of such information will continue to be bound by the terms of this Privacy Policy.